FAQs
Frequently Asked Questions
1. What is Macho Cave?
Macho Cave is a Sydney-based online store specialising in considered gifts and accessories for men — including genuine leather goods, whiskey barware, bracelets, and belt sets — chosen for quality over quantity.
2. Where is Macho Cave based?
Macho Cave is based in Australia and ships nationwide.
3. How do I place an order on Macho Cave?
To place an order, browse our store, add your desired items to the cart, and proceed to checkout. Enter your shipping and payment details, then confirm your order. You'll receive a confirmation email once your order is placed.
4. What payment methods does Macho Cave accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout, including Shop Pay and other express payment methods.
5. Do you offer Afterpay or buy now, pay later options?
Please check our checkout page for the most up-to-date buy now, pay later options available at Macho Cave.
6. How long does shipping take?
Shipping times vary depending on your location within Australia. Standard delivery typically takes 3–7 business days. You will receive a tracking number once your order has been dispatched.
7. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order size. We may offer free shipping on orders over a certain amount — check our website for current promotions.
8. Can I track my order?
Yes. Once your order is dispatched, you'll receive a confirmation email with a tracking number so you can monitor your delivery in real time.
9. What is Macho Cave's return policy?
We accept returns on eligible items within 30 days of delivery, provided they are unused, in original condition, and in original packaging. Please contact our customer service team to initiate a return.
10. How do I return or exchange an item?
To return or exchange an item, contact us via our website with your order number and reason for return. Our team will guide you through the process and provide return instructions.
11. How long does it take to receive a refund?
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days back to your original payment method.
12. Can I cancel my order after placing it?
If you need to cancel your order, please contact us as soon as possible. We can cancel orders that have not yet been dispatched. Once an order has shipped, it cannot be cancelled but may be eligible for return.
13. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or refund as quickly as possible.
14. Do you ship internationally?
At this time, Macho Cave primarily ships within Australia. Please contact us if you have a specific international shipping enquiry.
15. How do I contact Macho Cave customer support?
You can reach our customer support team via the Contact Us page on our website. We aim to respond to all enquiries within 1–2 business days.
16. Do you offer gift wrapping or gift messages?
Please check our product pages or contact us directly to enquire about gift wrapping and personalised message options for your order.
17. Are your products available in physical stores?
Macho Cave operates as an online store. All products are available exclusively through our website at machocave.com.au.
18. How do I know if a product is in stock?
Product availability is shown on each product page. If an item is out of stock, it will be indicated on the listing. You can also contact us to ask about restock timelines.
19. Do you have a loyalty or rewards program?
Please visit our website or subscribe to our newsletter to stay updated on any loyalty programs, promotions, or exclusive member offers from Macho Cave.
20. How do I stay updated on new products and promotions?
Subscribe to the Macho Cave newsletter and follow us on social media to be the first to know about new arrivals, special deals, and exclusive promotions.